Support Packages

• FREE Unlimited Basic Technical Support

• • Email and message board responses are guaranteed within 24 hours.
  • Telephone support questions regarding malfunctioning equipment are always free.

• FREE 30-Day Unlimited Premium Support

  • Telephone support for questions relating to any technical issues.

• Custom Lighting Design

  • Create a custom installation with our team of experienced lighting designers
  • $120USD/hour (Minimum 4 hours)

• Custom Programming and Engineering

  • Create custom Aurora effects with our creative and engineering teams
  • $120 USD/hour (Minimum 4 hours)

• 3-Hour Training Support Package

  • 1-on-1 or team tutorials in-person or via Skype:
    • Introduction/Unboxing
    • Setup and App Control
    • DMX
    • Show Setup and Control
    • Pairing Music, Patterns, and Controls
  • $360 USD

• Installation Support Package

  • 1 Full day of remote, ad-hoc support during installation prep and deployment¹
  • $999 USD

• Custom Colour Palette

  • Create a custom color theme that applies to all existing Aurora patterns
  • $199 USD/Palette

¹ Larger installation support packages and onsite support are also available.