Support Packages

FREE Unlimited Basic Technical Support
- Email and message board responses are guaranteed within 24 hours.
- Telephone support questions regarding malfunctioning equipment are always free.
FREE 30-Day Unlimited Premium Support
- Telephone support for questions relating to any technical issues.

Custom Lighting Design
- Create a custom installation with our team of experienced lighting designers
- $120USD/hour (Minimum 4 hours)

Custom Programming and Engineering
- Create custom Aurora effects with our creative and engineering teams
- $120 USD/hour (Minimum 4 hours)

3-Hour Training Support Package
- 1-on-1 or team tutorials in-person or via Skype:
  - Introduction/Unboxing
  - Setup and App Control
  - DMX
  - Show Setup and Control
  - Pairing Music, Patterns, and Controls
- $360 USD
Installation Support Package
- 1 Full day of remote, ad-hoc support during installation prep and deployment¹
- $999 USD
Custom Colour Palette
- Create a custom color theme that applies to all existing Aurora patterns
- $199 USD/Palette

¹ Larger installation support packages and onsite support are also available.